Returns, Refunds & Exchanges

We DO NOT offer refunds on any individual product whatsoever once the product has been shipped.

HAIR ~ We DO NOT offer REFUNDs on HAIR however we could exchange it. If you have a change of mind with your hair bundles and closures, as long as the bundles are still bundled or tied and the closure still has its packaging, we could exchange it. You will be responsible for shipping

WRONG OR MISSING ITEMS FROM PACKAGE ~ If any product was missing from your order or we sent you the wrong product by accident, please provide a picture of the entire package (products and envelop/box) and we will send you a return label. We encourage you inspect your package upon arrival and report any issues with your order within 7 days of the delivery date to

Issues reported outside of the specified timeframe of 7 days are subject to the discretion of AK Hair & Healing. We reserve the right to decline items returned without an authorization code.

90-DAY MONEY BACK GUARANTEE ~ If you are not satisfied with your hair growth product (natural and advance systems ONLY) after having followed the instructions, we offer a 90-day Money Back Guarantee on our hair growth product system purchases. THIS DOES NOT INCLUDE INDIVIDUALLY PURCHASED PRODUCTS. It must be the entire 5 product system.

Simply return the entire system back to our store (used or unused) portion of the product within 90 days of receiving it for a full refund with the exception of shipping fees. To reiterate, you will be responsible for shipping and handling charges.

If you wish to return your Abra Kadabra products or hair, please email with your name, order number and the issue you are having. You will receive a return label.

Please note, returns without a return label (from missing or wrong items) will not be accepted.

Once your return has been received please allow 7 business days for the exchange or refund to be processed. Once it has been processed it will take between 5-7 business days for refunds to show up on your account depending on your bank. If you have any questions please email customer service at for further assistance


Visit our Shipping & Delivery page for detailed information and policies.