Shipping (Pickup) & Delivery Policy
Order Confirmations & Processing Time
After placing your order, if you have shared your email address, you will get two emails:
- The first email will confirm that your order has been completed and is being processed.
- The second email informs you that your order has been processed and is being prepared to ship, and will include tracking information.
If you have not shared your email address, you may email sales@akhairandhealing at any time and we will be happy to give you your tracking information. Please also leave a mobile phone number for any urgent issues pertaining to order.
We currently have a processing time of 5-7 days. All orders are shipped from within the United States and will arrive 3-10 business days from the shipping date unless there is a special request for an expedited shipping service. Shipping carriers may vary by order.
- Day 1 is the business day immediately following the receipt of your order.
- Business days are Monday through Friday, excluding holidays.
- Processing and shipping may be delayed during high volume ordering periods. We appreciate your understanding and patience, in advance.
Order Changes & Cancelations
Please note once an order has been submitted, no edits, or cancelations can be made. If your order has not shipped we can make changes to the mailing address and your email address if they are incorrect.
We encourage you inspect your package upon arrival and report any issues with your order within 7 days of the delivery date to firstname.lastname@example.org. Please include your order number and photos of item(s) (if damaged or incorrect). Issues reported outside of the specified timeframe are subject to the discretion of AK Hair & Healing. We reserve the right to decline items returned without an authorization code.
AK Hair & Healing is not responsible for discount codes, promotions, fees, or funds lost or forgotten due to failure to input any code for promotions or order without using a promotional link.
Economy ground shipping, orders could take up to 15 days if your local post office or a post office in route to your destination has any expedited orders (i.e., overnight and priority orders) to process ahead of your package. In these instances, there is nothing we can do to address the delay until the 15-day mark; at this point, you can contact USPS (United States Postal Service) Customer Service at 1-800-275-8777 to request that your package be expedited. In such instances, your order could take another 48-72 hours to arrive after contacting USPS Customer Service.
NOTE: Being in the Midwest does warrant some snow/ice days during the Winter months (November through February), which could delay shipping in some cases.
Lost or Mis-delivered Packages
Abra Kadabra Hair & Healing is not responsible for orders once they have been shipped. If your order is lost in transit or missing, you must contact your local postal service and file a claim. Reshipping an order after it has already shipped is NOT guaranteed, except for USPS Priority and USPS Express.
Abra Kadabra Hair & Healing is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer, no refunds will be provided if any portion of the mailing address is incorrect.
Add Route Package Protection at checkout to protect your package against loss, theft, and damage, and make shipping 100% carbon neutral. Opting out of package protection removes any liability from AK Hair & Healing for lost, damaged, or stolen packages. Keep in mind, you have 14 days to report an issue or there is nothing anyone (Route or AKHH) will be able to do.
IN STORE PICK UP ORDERS
Any orders placed for pick up has 14 days time to pick up order unless being serviced by the salon within 30 days of order being placed. In the event we are holding your order for longer than 14 days, there will be a holding fee of $25 dollars charged during pick up time. We do not have the space to hold hundreds of orders which is why this policy is in place.
We ask that if you are being serviced by the salon within 30 days of your placed order, simply place a note on your order stating your service day so that we can confirm you are being serviced at a future date and we can place your order in the area specified for future clients.
International Shipping Policy
Due to mandatory additional administrative processes, international orders may take up to 5 days to process regardless of the shipping option selected. Due to the highly-regulated Customs departments in every country, we recommend that customers outside of the United States confirm (before ordering) whether their country accepts the following products:
- Natural Shampoos
- Natural Conditioners
- Natural Hair Oils
- Natural Supplements
- Natural Hair Extensions
- Natural Scalp Detoxifier
You can call UPS (United Parcel Service, United States) at 1-800-782-7892 to verify acceptance of the products listed above.
If your country does not accept the above items, Customs may hold them and not return them to us in some cases. If this happens, we are unable to issue a refund. If they return your order to us, we can refund you for the product purchase less shipping costs.
In some cases, packages can remain delayed for months in Customs before being delivered. We do not control international Customs departments. You must contact them directly for any explanations regarding delays in release.
Please note customers are required to pay all fees associated with Customs to receive their product(s). Customers who fail to pay their Customs fees will forfeit their order and are ineligible to receive a refund. We highly recommend using an import duty calculator to get an estimate of fees prior to placing an online order.
Free Duty Calculator: www.simplyduty.com